Returns & refunds
Fair resolution for damaged or incorrect deliveries
If your parcel arrives damaged, missing an item, or does not match your order, our team will work with you to find a replacement or refund quickly and fairly.
How it works
Three steps to resolve your order
01
Document your parcel
Record a clear photo or video of the parcel and its contents as soon as you receive it, before or during opening.
02
Contact us on WhatsApp
Send your order details and documentation to our support team on WhatsApp so we can verify the issue directly.
03
Receive a replacement or refund
Once verified, we arrange a replacement or refund for your damaged, missing, or mismatched item.